CANCELLATION & REFUND POLICY
1. Session Payment
- Prior to accessing LISSUN services, client must settle all applicable payments
- Payments can be made via Internet Banking, UPI Payments, Debit/Credit Cards or Payment Links
- The User agrees and accepts that all nuances and modalities relating to making payment using internet banking/ debit cards/credit cards, UPI or payment wallets ("Virtual Payment Mode") shall be separately governed by arrangement(s) / terms and conditions between the User and the relevant banks or payment gateways. We shall not be responsible, in any manner whatsoever, for any liability that may arise in relation to the Virtual Payment Modes (including any fraudulent transaction).
- While availing any of the Virtual Payment Modes available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to (a) lack of authorization for any transactions; (b) any payment issues arising out of the transaction or (c) decline of such transaction for any reason.
- You understand, accept and agree that the payment facility provided by us, is neither a banking nor financial service.
- Lissun reserves its right to revise the charges for Services, at any time, without the requirement of any prior intimation to the User. Any such change shall be binding and effective on the User.
- Confirmation of the customer’s session booking is contingent upon the receipt of payment by LISSUN.
- If the customer is introduced to LISSUN via association with a third party, besides any sessions covered in the affiliation with the partner, payment is necessary to confirm the customer’s session booking.
- All purchases remain valid as agreed during time of purchase.
- Session fees are determined basis the practitoners’ qualifications, and several other criteria, occasionally subject to agreement with the affiliated partner
2. Cancellation, Rescheduling, and Refund Policy:
At LISSUN, we prioritize providing best of our services for user satisfaction. Our cancellation and refund policy aims to ensure utmost flexibility for users.
A. Cancellations:
- In case the customer reaches out to the LISSUN support team or the practitioner and intimates of the cancellation request more than 24 hours before the session start time, the customer shall be eligible for a full 100% refund to their original mode of payment.
- In case the customer reaches out to the LISSUN support team or the practitioner and intimated of the cancellation request less than 24 hours before the session start time, the customer will not be eligible for a refund.
- In case the LISSUN practitioner cancels a session, the customer is eligible for a full 100% refund to their original mode of payment or can choose to reschedule their appointment to an alternate time available with any LISSUN practitioner whose session of equal or lesser session price.
- In exceptional circumstances, LISSUN team or practitioner may allow cancellations initiated less than 24 hours before the session start time, on a case by case basis.
B. Reschedules:
- In case the customer reaches out to the LISSUN support team or the practitioner and intimates of the reschedule request more than 2 hours before the session start time, such a request will be accommodated as per the practitioner’s availability.
- In case the customer reaches out to the LISSUN support team or the practitioner and intimated of the reschedule request less than 2 hours before the session start time, such a request will not be accommodated as the practitioner’s time has been blocked.
- In case the LISSUN practitioner reschedules a session, the customer can choose to reschedule their appointment to an alternate time available with any LISSUN practitioner whose session of equal or less session price. The customer is eligible for a full 100% refund to their original mode of payment, if they so wish.
- In exceptional circumstances, LISSUN team or practitioner may allow reschedules initiated less than 2 hours before the session start time, on a case-by-case basis.
3. No Show Policy:
An appointment will be considered a no show if either the customer or the LISSUN practitioner does not join the session link within 10 minutes of the agreed start time.
- In case the customer does not show up within the first 10 minutes, the therapist is not obliged to wait further for the customer and no refunds or reschedules will be entertained.
- In case the customer does not show up within the first 10 minutes, the therapist is not obliged to wait further for the customer and no refunds or reschedules will be entertained.
4. Refunds:
- In the unlikely event that a client is not satisfied with the services received, they can reach out to the LISSUN support team at support@lissun.app. These concerns will be reviewed on a case-by-case basis and a refund may be granted based on findings. The decision of LISSUN on any such matter shall be final and binding.
- In case, of technical difficulties during or at the time of the session, LISSUN will check with their service providers. If the case is adjudged by LISSUN to be genuine, the appointment shall be rescheduled. However, the Customer shall not be entitled to a refund on account of technical difficulties at the time of the session.